The most successful teams, both in terms of productivity and bottom line financials, are those with the most understanding and supportive team dynamics. Conflict clearly gets in the way of productivity, wasting time and energy on so many levels. This course helps staff understand the reasons for and solutions to conflict. Whether your challenge lies in a rapidly expanding team, departments that neither talk to nor understand each other, staff with different perspectives, beliefs and values, or any other cause of conflict, this course explores our different personality styles and communication preferences, how easy it is to misinterpret other people, the potential impact of seemingly conflict-inducing communication, how to keep one eye on the big picture and the key role of beliefs and values in helping resolve conflict.