Each and every one of us serves customers, whether we realise it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. Our approach to Customer Service training incorporates global best practices and is bespoke to each industry and company we work with. This applies whether service is delivered internally, externally face to face, over the phone or online. This begins with identifying and analysing thinking and communication styles, asking the question ‘Why is the Customer like that?’. From each we work with participants to build service models and identify how we can best serve your customers and improve ourselves and processes.